About Us

Alpha Vision Limited

An ISO Certified Company (9001:2015)
QM1840525272025

Alpha Vision Limited is a healthcare solution specially in the ophthalmic field that has been working in Bangladesh since 2016 under achieved registration from the Registrar of Joint Stock Company (RJSC). Alpha Vision Limited has been formed by some expert entrepreneurs who have vast experience for more than 8 years in the Ophthalmic field with one experienced former Banker who has vast financial knowledge background. Moreover Alpha has a very well reputed distributor in the country’s aspect with more than 50 expert human resources. Alpha has been working as an exclusive distributor of a World renowned Company in Japan, Switzerland, France, USA & Australia from the very inception of the Company. Alpha Management is very much committed & dedicated to customer service and customer satisfaction.

Our mission is to revolve around providing high-quality ophthalmic products, excellent customer service, and contributing to the advancement of eye care and vision health.

The company likely values integrity, professionalism, innovation, and a commitment to improving eye health and vision outcomes for individuals.

Our International Partners

Our key activities

Procurement

We have very strong & renowned International Principals – our principals process of acquiring goods and services, which includes identifying needs, sourcing suppliers, submitting purchase requests, evaluating bids, negotiating terms, awarding a contract, and managing the contract through to completion. It is a strategic process with key principles such as transparency, accountability, and value for money. The specific details will vary depending on the complexity of the purchase and the organization, but the general flow is consistent.  

Distribution

We always trying to keep our distribution arrangement very smoother to our all-valued customers. Well distribution is the key to our excellent sales & marketing. Normally our supply chain department using our own staffs for carrying and delivering the materials to our clients – we are discouraging third party distribution arrangement, but for specific territory we definitely using third party like courier service those who are committed. Regarding distribution our Company policies are faster, safer & reliability.

Sales & Marketing

Effective sales and marketing focus on understanding the customer, building trust, and providing value, rather than just pushing products. Key thoughts include the idea that “people don’t buy what you do, they buy why you do it,” the importance of listening to customers, and recognizing that a strong brand is shaped by consumer experiences, not just company messaging. Successfully integrating both functions means aligning them, so marketing generates quality leads for sales, which then builds strong customer relationships. 

Customer Support

A customer service policy should include the steps to handling the most common customer service inquiries (such as friendly behaving, delivery problems, damaged goods, and angry customers), how to prioritize customer inquiries, service level agreements, guidelines to written and verbal communication, and additional rules. Our Company policies are dedicate handling our valued customers in all aspects of our activities.